Contact Information

The Vault

For questions about orders, products, returns, shipping or general enquiries, contact us using the details below.

Email: info@the-vault.com.au

You can also contact us through the Contact Us page on our website.

We aim to respond to customer enquiries within 1–2 business days. Response times may be slightly longer during weekends, Queensland public holidays and major trading-card releases.

The Vault is an Australian online trading-card retailer based on the Gold Coast, Queensland.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.